Every week, we sit down with creatives, executives and entrepreneurs from across the travel industry to discuss their insights and perspectives on the how and why of travelers’ habits, industry patterns and the seismic changes happening to each.
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China had roughly 130 million outbound travelers last year — that’s more a third of the entire population of the U.S. — and the number is only expected to grow. Add growing domestic tourism and it’s no wonder major players in the travel industry are clamoring for a piece of the market.
On today’s episode of the Skift podcast, we’re discussing Chinese travelers, what they want, who is trying to deliver it and what it all means to the rest of the world.
Joining us are Adam Goldstein, president and chief operating officer of Royal Caribbean Cruises. The company is sending a brand new ship to Tianjin in June; it will be the fifth Royal Caribbean ship based in China. We also have Michael Zakkour, a consultant at Tompkins International here in New York who co-authored the book China’s Super Consumers: What 1 Billion Customers Want and How to Sell it to Them.
They’re here with Skift podcast host Hannah Sampson, alongside Skift editor Andrew Sheivachman.
In 2016, business travel spending is expected to increase to $1.25 trillion. It’s a massive industry that’s going through big changes: Safety is a top concern because of world events, and even while companies want to control costs, surveys show they care more than ever about traveler satisfaction.
For this episode we’re focusing again on cities and talking to our friends at MasterCard about how technology companies are looking to urban areas to develop smarter, more seamless environments.
In the first part of this podcast, we tackled how to create the smarter city for tourists and locals alike. In this week’s followup, we discuss smarter and more efficient bike-share programs, how wise cities set aside politics for transportation progress, and the ways contactless payments make everything easier for tourists.
Joining us is Hany Fam, a 20-year veteran of MasterCard and its President of Enterprise Partnerships, and Seth Schultz, Director of Research, Measurement & Planning at C40 Cities Climate Leadership Group. Skift co-founder Jason Clampet is back, too, sitting in for host Hannah Sampson alongside Senior Editor Greg Oates.
For this episode we’re focusing on the urban environment and talking to our friends at MasterCard about how cities and technology companies are working together to make smarter, more seamless environments.
Today we’re discussing how to create the smarter city for tourists and locals alike. From digital payments to data-driven transportation solutions, to seamless travel, cities offer the ultimate platform for improving the quality of life for tens of millions of people. But connecting the available technology with a city’s infrastructure and its visitors and residents is easier said than done.
Joining us for the podcast is Hany Fam, a 20-year veteran of Mastercard and its President of Enterprise Partnerships. Along with Fam, we hear from Seth Schultz, Director of Research, Measurement & Planning at C40 Cities Climate Leadership Group. C40 is a 10-year-old network of the world’s megacities committed to addressing climate change.
Family travel is one of the fastest growing segments in tourism, accounting for a third of all leisure trips. And multigenerational travel is one of the buzziest phrases around. How is the travel industry responding to the interest in vacations that include parents, kids and sometimes even grandparents and cousins?
This week’s podcast looks at the family travel segment and what it has become as generations have aged, the economy has changed, and destinations and brands have responded with new products that cater to both.
Joining us for the podcast: Rainer Jenss, president and founder of the Family Travel Association and George Fleck, VP of global brand management for Le Meridien and Westin, both part of Starwood Hotels and Resorts. Both brands recently launched new family programs.
The guests are joined by Skift Podcast host Hannah Sampson, and Skift co-founder Jason Clampet.
In this week’s episode of the Skift Podcast, we’re asking why the United States is not a vacation nation — and why it matters.
Headlines and surveys tell us that Americans are facing a leisure crisis by leaving millions of vacation days on the table. MasterCard built an entire campaign around the issue, urging Americans to take one more day of vacation.
For our discussion, we hear from Gary Oster, managing director of Project: Time Off, a coalition started as an initiative by the U.S. Travel Association to promote the benefits of taking vacation. We also welcome Dr. Ken Matos, senior director of research at the Families and Work Institute.
The guests join Skift Podcast host Hannah Sampson, and CEO and founder Rafat Ali.
Anyone who works in the travel industry knows that travel isn’t immune from tragedy. When the unexpected strikes, how do destinations respond? How are they hurt? When is it OK to urge people to return — and what’s the best way to do that?
In this podcast, we’re talking about the question of marketing and selling travel in a time of crisis, whether that means vacations to Paris after the recent terror attacks or cruises in the Caribbean in the midst of a Zika outbreak.
For insight, we’re joined by longtime travel agent Yaron Yarimi, who has reassured or redirected customers around trouble spots for more than two decades. Yarimi is joined by Cristyne Nicholas, who was president and CEO of NYC & Company – the tourism and marketing organization for New York City – between 1999 and 2006. She’s now co-founder and CEO of Nicholas & Lence Communications, a strategic communications firm. The guests are joined by Skift Podcast host Hannah Sampson, and reporter Dan Peltier.
Travel brands no longer rely on pretty pictures and guest reviews alone to market their products. Some brands now take the lead themselves on telling stories and creating relevant content in order to engage potential customers.
Marriott International is a great future case study on whether large legacy travel brands can reinvent themselves through storytelling — and then of course follow through and deliver on the actual soft-promise that they make through these efforts. It has been a pioneer in content marketing, launching its own studio in late 2014 to create content for the company’s brands.
For this episode take a deep dive into how Marriott is reshaping how brands — both in travel and beyond — rethink their role in content production and distribution. We speak to David Beebe, Marriott International’s vice president of global creative and content marketing. He has more than 15 years of experience in the entertainment industry. David joins Skift senior editor Greg Oates and Skift Podcast host Hannah Sampson.
A report published by CB Insights showed 2015 as one of the greatest year for travel tech funding, with more than $5.2 billion invested across 348 deals.
What does this year hold for startups?
To help walk us through what’s happening on the venture capital front, we sat down with Marcelo Ballvé, Research Director at CB Insights, and Krish Jagirdar, associate at Brand New Matter, which has investments in Rocketrip and Yatra and consults with early-stage startups on transforming their businesses.
Gone are the days of foldout maps and paperback guidebooks meant to help travelers navigate new terrain. Today’s it’s all about mobile apps, which in a highly-digitized environment are valuable tools not just for consumers to understand and explore new terrain but for businesses to better comprehend consumer habits and trends.
To help walk us through what’s happening with local discovery, we sat down with Dennis Crowley, co-founder and executive chairman of Foursquare, and his colleague Sarah Spagnolo, editor at large for the company and a veteran of travel publishing.