What’s Next for Choice and Loyalty in Air Travel

The experience of booking and taking flights has been changing dramatically as airlines deconstruct their products to give passengers more choices for extra fees. At the same time, the value of loyalty programs has diminished, and credit card companies are trying to fill the void.

We’ve got three short conversations packed into one loaded podcast today, all revolving around airlines — a hot topic at the recent Skift Global Forum. Jeremy Kressman, a Skift contributing writer, spoke to this episode’s guests in the Skift Take Studio backstage at the forum.

The first conversation is with Robert Albert, founder and CEO of Routehappy, about innovation in the way airlines sell flights. The second is a spirited back-and-forth with Brian Kelly, founder of The Points Guy website, and George Hobica, founder of discount airfare site Airfarewatchdog.com, about the value of loyalty.

And finally, we hear from Ben Smith, president for passenger airlines at Air Canada, who touches on those themes and more from a carrier point of view.

This is one of several conversations we’re bringing you from backstage at the Skift Global Forum. The Skift Take Studio Series is presented by Mastercard, a payments technology company that is enabling loyalty, security and data solutions for the global travel industry.

 

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The Evolution of Tours and Activities

It’s a good problem to have: You’re going on vacation, but what do you do when you’re there? Travelers are demanding more authentic, immersive experiences — but they also sometimes leave that planning until the last minute. At the Skift Global Forum recently, we heard from CEOs who talked about tours, activities, experiences, and traveler behavior from different viewpoints.

In this episode of the Skift podcast, we’re bringing you two conversations on the subject that we had backstage in the Skift Take Studio.

The first is with Brett Tollman, CEO of The Travel Corporation, which owns hotels, a river cruise line, guided tour operators, and youth travel companies. He spoke to Skift contributing writer Jeremy Kressman.

Our second conversation is with Ruzwana Bashir, co-founder and CEO of the tour booking and technology site Peek.

This is one of several conversations we’re bringing you from backstage at the Skift Global Forum. The Skift Take Studio Series is presented by Mastercard, a payments technology company that is enabling loyalty, security and data solutions for the global travel industry.

 

 

Start listening to The Skift Podcast, today! Subscribe via iTunesSoundCloud, or RSS.

What Airbnb and Hotels Should Learn from Each Other

For a long time, hotel executives didn’t talk much about Airbnb. But as the homesharing platform has grown in popularity, the entire hospitality industry has been forced to pay attention. At the Skift Global Forum recently, leaders from Airbnb and boutique hotel companies talked about the disruption.

In this episode of the Skift podcast, we’re bringing you two conversations on the subject that we had backstage in the Skift Take Studio. The first is with Amar Lalvani, managing partner of Standard Hotels parent company Standard International, and Liz Lambert, chief creative officer at Bunkhouse Group. Standard International owns  a majority stake in Bunkhouse.

Our second conversation is with Airbnb’s Global Head of Hospitality and Strategy, Chip Conley, who has a background in boutique hotels.

Skift editor Deanna Ting joins editor and podcast host Hannah Sampson during the episode to add some context to the discussion.

This is one of several conversations we’re bringing you from backstage at the Skift Global Forum. The Skift Take Studio Series is presented by Mastercard, a payments technology company that is enabling loyalty, security and data solutions for the global travel industry.

 

 

 

 

Start listening to The Skift Podcast, today! Subscribe via iTunesSoundCloud, or RSS.